SHIPPING & RETURNS
In these days of enormous and unpredictable operational difficulty, Barena Venezia is working to adapt itself to the extraordinary new conditions in which we have to operate.
With the tight restrictions during this period, your order will require more time than usual to be processed and shipped, for this reason we decided that shipping and returns will be free for any order, to guarantee the best possible service to our customers during these difficult days.
Frequently asked questions:
Can I place an order?
Yes, at the moment we still accept orders and they will be processed within 3-5 working days. Please note that some countries have limited delivery services available. You can find which area are served on FedEx.com
Can I return an order?
Our return policy has been modified and returns are temporarily suspended until April 6th. This means that the withdrawal right can be exercised within 14 working days from the goods delivery as always.
But we ask you to wait shipping instructions until April 6th, because our warehouse cannot accept returns at the moment.
We kindly ask you to send your return request via email to [email protected] and we will send you an airway bill to return the items when we will reopen our warehouse on April 6th.
What is the estimated delivery time for orders?
During these days we will process and ship orders in 3-5 working days.
Is your customer service available?
Yes, our employees are working remotely, and they can reply via email at [email protected] or via online chat if an operator is available.
We are monitoring the situation and we will provide updates on this page as they become available, or if anything changes.
When the order is shipped, clients will receive an e-mail from barenavenezia.com specifying the tracking number and a link to monitor the shipment status.
Barena Venezia S.r.l. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. Once an order is placed for available items no changes can be made to that order.
If different checkout orders are placed separately they will be shipped separately. Barenavenezia.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping. It is at the sole discretion of Barena Venezia S.r.l. to reserve the right to decline to process an order and/or offer service to anyone at any time.
Orders will be dispatched on regular working days, monday to fridays. Orders are shipped by FedEX and/or other companies the delivery depends upon the destination.
We currently ship to the following countries:
Argentina, Canada, Messico, United States
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom
China,Hong kong, Japan, Singapore, South Korea, Taiwan, United Arab Emirates, Qatar
Australia, New Zealand
You can return products within 14 working days from the date on which they were delivered.
We do not provide an exchange service, altho you can place a new order to get the item you want and, in the meantime, send back to us the product you are not satisfied about.
In order to return products you will need to:
1 - send a written notice to this email address: [email protected] specifying the order number, name and address
2 - we will provide you with a Returning Merchandise Code that can be used for returning us an item through DHL
3 - when you contact DHL for the pickup of the items, the code we provided will be used in the Shipment Airwaybill for returning the item to us
4 - after receiving the item and checking of its integrity we will process the refund within 14 working days from the date of the return
To be accepted the products must be:
- Properly packaged in their original packaging, in perfect condition and equipped with all accessories, instructions or documentation;
- Bear the transport document (present in the original), in order to allow Barena Venezia S.r.l. to identify the customer (order number, name and address);
- Without manifest signs of use, except those that are compatible with the operation of a normal test article.
If the returned product does not comply with the characteristics described above, the withdrawal will not be effective.
The risks related to the destruction or damage of returned products in a shipment shall be borne by the customer; if the returned items will not be considered intact the withdrawal will not be effective. The shipping costs related to the return of goods are the responsibility of the customer. If the products will be properly returned in original packaging intact in all of its parts, Barena Venezia S.r.l. will refund the amount paid within 14 days from the date of receipt of notice of exercise of the withdrawal or, if earlier, the date on which it received the returned products from the customer.
The right of withdrawal does not apply in cases where Barena Venezia finds:
- Use or partially use of the item;
- The lack of external and / or internal packaging;
- The absence of elements of the product;
- Damage to the product.
In this case Barena Venezia S.rl. will return to sender the item purchased and charge to the Customer the shipping costs.
Authorized returns from Barena Venezia S.r.l. must be shipped from the same country in which the original order was delivered.
Barena Venezia S.r.l. reserves the right to refuse the return of a product that does not meet the requirements specified above.